Booking Policy

Welcome.

Dear Guest, thank you for your preference!
Enjoy your stay.

The following terms and conditions apply to all our services; by making a reservation, you acknowledge that you have read, understood, and agree to the terms and conditions below, including the Privacy Policy.

Times

Check-in: From Mondays to Fridays from 3:00 PM to 6:00 PM.
Late check in (after 6:00 PM): Free Self check-in mode h24
Saturday, Sunday and public holidays: Free Self check-in mode h24
Self check in Procedure h24: To use this service you need to have paid in advance your stay and you must have sent us a valid ID form (one form for each guest) within h 6:00 PM one day before the arrival.
If advanced payment and Identity Form will not arrive within the above mentioned time limit, we will not be able to ensure the hosting service.
Check-out: by h 11:00.
Please inform us in advance, during the booking process or before your arrival, about any requirements you might need.

Booking

The conditions and terms are clearly stated on the booking Policy and in the reservation Form, please don’t forget to read it.
Unavailability of the accommodation due to force majeure causes: If your accommodation would not be available due to force majeure causes, not dependent on the Mysuiteshome will, a similar apartment will be offered as a replacement.
Alternatively the reservation will be cancelled and guest will be refunded for the full amount paid.
The customer, by accepting the replaced accommodation or getting the full refund, expressly renounces the claim for compensation and damages in any way.

Cancellation Policy, delays or early departures

You can view the conditions in the booking policy or in the booking form.
In case of early check-out, no refund is provided.
In case of no-show (without cancellation) the full amount of the stay will be charged.

Accepted Payments

Debit card and the main credit cards (VISA, MASTERCARD, AMEX)
Cash: with the new art. 18 c. 1 lett. a) of D.L. n. 124/2019, converted with amendments into L. n. 157/2019
The limit on the use of cash has been redefined. The transfer of money is therefore only possible for amounts lower than € 1.999,99
Transfers exceeding this limit must be made exclusively by bank transfer (before arrival), credit card or debit card (we do not accept bank checks).
Advance bank transfer (5 days before arrival).

Cleaning

Every week a full cleaning service is included (minimum stay 7 nights)
For extra cleaning and other requests, list prices on request

Child Policy

Children up to 3 years old stay for free if they sleep in the bed with their parents. You can request a crib and a high chair for €10 / night.
Children from 4 to 12 years old sleeping in an extra bed in the room stay for €15 / night.

Dogs

We accept small dogs upon reservation: 1 dog € 20 – 2 cani € 30. The service includes the provision of water and food bowls, a cushion/pet bed, and final cleaning.
You must be insured for any damage caused by animals to people and property and have the legally required documentation with you.
It is mandatory to pick up animal waste, including in the courtyard.

Parking

Upon request, we have an outdoor parking lot available at Via Guinizelli, 6, Bologna.
Parking spaces are limited and numbered; one parking space is available per apartment, subject to availability. It is possible to park from 3:00 PM on the day of check-in until 11:00 AM on the day of check-out at the following prices:

– Car space € 15
– VAN space € 20
– Motorcycle space € 10

The parking space is located in a private area but is not guarded; the management declines all responsibility in case of theft or damage.
Access to the parking area and its premises is reserved for guests who purchased this option at the time of booking.
Unauthorized persons are strictly forbidden from entering and staying in these areas or carrying out any activity.
The guest must park the vehicle correctly in the designated spaces, in compliance with the signs, performing appropriate maneuvers without causing damage to the equipment or other vehicles.
Park the car with the handbrake engaged, and with the doors and trunk locked.
The courtyard area is under video surveillance for the sole purpose of ensuring security, safeguarding company assets, preventing illegal acts, and any form of danger to the safety of users.
MySuitesHome S.r.l. is not liable for damage caused to third parties, theft, larceny or break-ins, of either the vehicle or accessories, luggage and valuables left unattended.

Wi-fi

The connection is free for all the guests.

During the stay

For any explanation (heating, satellite TV, appliances etc.) please check the instruction guide, available in the apartment.
For any request regarding additional blankets and pillows, kitchen accessories, bags, etc., please contact the manager.

It is not allowed

It is strictly forbidden the entrance of people not registered at check-in.
It is also forbidden having parties without otherwise agreed the permission during the booking procedure.
Smoking. It is allowed only outside the apartments, in the garden and on the balcony.
Please do not disturb the peace. The rules relating of common sense and good manners apply.
Do not use flammable products such as: candles, incense, oils, etc.

We please ask to you

Always make sure to close doors accessing the common area and the apartments.
Don’t disturb other guests.
Keep TV, radio and any electronic appliances at reasonably low volume to live together in harmony with everybody in the house.
Have a quiet behavior especially from 11:00 PM to 8:00 AM
Avoid excessive consumption of lighting, water and conditioning when not used or not necessary.
Be careful not to clog pipes. Do not flush anything down the toilet or into the sinks.
While leaving your apartment please:
Do not forget your personal belongings
Leave the keys inside the apartment or give them to the Host.

We wish you to inform you that

The apartment will be checked before you leave.

In case of damages, broken or missing items, we will ask you a refund for fixing or replacement.

Suites Utilities

Via Guininzelli, 6

601 / 602 / 603 / 604 / 605 / 606 / 607 / 608 / 609 / 610 / 611 / 612 / 613

Via Guininzelli, 7

701 / 702 / 703 / 704 / 705

Nearby

Supermarkets

Carrefour Express: Via Giuseppe Mazzini, 82 – h 08:30-20:30

Greengrocer: Piazza Trento e Trieste, 2/2 – h 08:30-20:00, closed on Sunday

PAM Local: Piazza Trento e Trieste, 1 – h 08:00-21:00, Sunday 09:00-21:00

Bars

Cafè Mazzini: Via Mazzini, 47

Dulcis In Fundo: Via Augusto Murri, 39

Il Principe: Via Giuseppe Mezzofanti, 18

Restaurants

Il Cuoco di Latta: Via L. Marenzio, 1, Tel. +39 051 4857811
closed Tuesday

Antica Osteria Romagnola: Via Rialto, 13, Tel.+ 39 051 263699 closed Monday and Tuesday for lunch

Ristorante Franco Rossi: Via Goito, 3, Tel. + 39 051 238818
closed Sunday

Pescheria Mediterraneo: Viale Alfredo Oriani, 26, Tel. +39 347 3105459, closed Sunday and Monday

Pizzeria SPAN: Via Laura Bassi, 1H, Tel. +39 051 2815313

Acqua Pazza: Via Augusto Murri, 168c – Tel: 051 443422

Osteria Satyricon: Via delle Armi, 3 – Tel: 051 444320

Banks / ATMs

Banca Popolare Dell’Emilia Romagna: Viale Alfredo Oriani, 4/A.

UniCredit: Piazza Trento e Trieste, 2.

Bike Parking

Guinizelli 6 courtyard

Charging for electric cars

Inside the courtyard of via Guinizelli 6, we have two charging stations for electric vehicles, manageable via the Wallbox app. Simply create an account and link your credit card to use the service. Wallbox App: iOS / Android

We remind you

Recycling

Contribute with us to the sustainability of MSH – You will find SFERA recycling bins nearby: following municipal regulations, please separate plastic, paper, and glass waste as indicated on the bin labels.

Thank you for your cooperation!

Self Checkout

SELF CHECK-OUT MODE

Your Number Code will expire at h11:00 of the departure day.

Our free Self Storage for your luggages is at your disposal in via Guinizelli 6 – Groundfloor and Via Guinizelli 7 in front of the entrance door.

Vietato Fumare

Ogni appartamento è dotato di impianto antincendio; in caso di trasgressione, si attiverà l’allarme e l’intervento tecnico di ripristino impianto e la sanificazione dell’appartamento saranno addebitati al costo di €200,00.

Video Surveillance

AREAS UNDER VIDEO SURVEILLANCE

The common areas of the property are fully monitored. Video footage is recorded and stored for 7 days to ensure the highest level of security for our guests. The Privacy Manager is MYSUITESHOME.

MYSUITESHOME declines any responsibility for thefts in apartments.

The guests are therefore the only responsible for the custody of their personal belongings.

Useful numbers

FOR EMERGENCIES

AMBULANCE – 118

STATE POLICE – 113

FIRE DEPARTMENT – 115

MEDICAL GUARD: +39 051 3131

MUNICIPAL POLICE: +39 051 266626

TAXI / Taxiclic APP

COSEPURI: + 39 051 51 90 90

COTABO: +051 37 27 27

HOST TEAM:

(also for emergencies): +39 051 0546323

“E’ fatto divieto di riprodurre in qualsiasi forma, in particolare mediante fotografie o riprese filmate, i locali della struttura di MSH, sia all’interno che all’esterno della stessa, salvo espressa autorizzazione scritta della Direzione.”

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